Your privacy is very important to Spam Soap Inc. ("Spam Soap"). We want to ensure your experience using our service is beneficial, positive and secure. We want you to use our services with complete confidence.
We have created this Privacy Policy to demonstrate our firm commitment to privacy and security. This Privacy Policy describes how Spam Soap collects information from all end users of Spam Soap services (the "Services") - those who access some of our Services but do not have accounts ("Visitors") as well as those who pay a service fee to subscribe to the Service ("Customers") - what we do with the information we collect, and the choices Visitors and Customers have concerning the collection and use of such information. Spam Soap requests that you read this Privacy Policy carefully.
Spam Soap collects information in different ways from Visitors and Customers who access the various parts of our Services and the network of Web sites accessible through our Services. We use this information primarily to provide a customized experience as you use our Services and, generally, do not share this information with third parties. However, we may disclose personal information collected if we have received your permission beforehand or in very special circumstances, such as when we believe that such disclosure is required by law or other special cases described below.
Customers are asked to provide certain personal information when they sign up for our Services including name, address, telephone number, billing information (such as a credit card number), and the type of personal computer being used to access the Services. The personal information collected from Customers during the registration process is used to manage each Customer's account (such as for billing purposes). This information is not shared with third parties, unless specifically stated otherwise or in special circumstances.
On our web site, you can purchase services or register to receive materials, such as a white paper, new product or service update. In many cases, you may be asked to provide contact information, such as your name, address, email address, phone number, and credit/debit card information. Spam Soap has no control over the third parties' use of any personal information you provide when placing such an order. Please exercise care when doing so. If you order services directly from Spam Soap, we will use the information you provide only to process that order. We do not share this information with outside parties except to the extent necessary to complete that order.
If Spam Soap is going to use customer identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices, we will post a prominent notice on our website notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices. To correct or change customer identifiable information that Spam Soap has on file or to opt-out of non-service affecting Spam Soap communications, please open a support request.
If you purchase a product or service from us, we request certain personally identifiable information from you on our order form. You must provide contact information (such as Company Name, Industry, Name, Email Address, Phone Number, and Physical Address) and financial information (such as credit card type, number, and expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. We use a third party service provider to facilitate financial transactions on our site.
When Visitors or Customers send email inquiries to Spam Soap, the return email address is used to answer the email inquiry we receive. Spam Soap does not use the return email address for any other purpose and does not share the return email address with any third party.
We may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential, even if the survey is conducted by a third party. Participation in our customer surveys is voluntary. We take the information we receive from individuals responding to our Customer Surveys and combine (or aggregate) it with the responses of other Spam Soap customers to create broader, generic responses to the survey questions. We then use the aggregated information to improve the quality of our services to you, and to develop new services.
It is Spam Soap's policy not to use or share the personal information about Visitors of Customers in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses. However, SPAM SOAP may disclose personal information about Visitors or Customers, or information regarding your use of the Services or Web sites accessible through our Services, for any reason if, in our sole discretion, we believe that it is reasonable to do so, including: to satisfy laws, such as the Electronic Communications Privacy Act, regulations, or governmental or legal requests for such information; to disclose information that is necessary to identify, contact, or bring legal action against someone who may be violating our Acceptable Use Policy or other user policies; to operate the Services properly; or to protect Spam Soap and our Customers.
A "cookie" is a small data file that can be placed on your hard drive when you visit certain Web sites. Spam Soap may use cookies to collect, store, and sometimes track information for statistical purposes to improve the services we provide and to manage our offerings. These cookies do not enable third parties to access any of your customer information. Cookies do not damage files or allow anyone to access your personally identifiable information. They simply allow us to tailor information and provide automation for session management. Spam Soap also uses IP addresses, numbers assigned to individual computers by service providers, to help diagnose problems with our servers, administer our website and anonymously track content preferences and traffic patterns.
The security of the information you provide to Spam Soap is important to us. We use encryption and other security measures to protect the loss, misuse and alteration of sensitive information under our control. However, Spam Soap's site includes links to other sites, and when you choose to visit those sites, we are not responsible for their privacy policies or how they treat user information. Additionally, if you use the blog on this website, you should be aware that any customer identifiable information you submit there can be read, collected, or used by other users of the blog, and could be used to send you unsolicited messages. We are not responsible for the customer identifiable information you choose to submit in these forums. Spam Soap does not share, rent, or trade customer identifiable information with third parties for their promotional purposes.
Passwords are never released to any party other than authorized client personnel except as required for law enforcement purposes. Customer or user configuration information provided to Spam Soap is used explicitly to deliver services that match your requirements and not for any other purpose. All user-specific information and email message information, including content, addresses, categorizations, and IP addresses is kept strictly confidential. Spam Soap delivers only services that comply with the existing service agreement.
In certain instances Spam Soap will contact customers to notify you of service affecting and non-service affecting events as they relate to Spam Soap service offerings. The reasons for these notifications include upcoming upgrades or service enhancements, service outages, eService Request updates, Quarantine and Performance Reports. Customers may opt-out of receiving these communications by sending an email to support@spamsoap.com. Customers do not have the option of removing themselves from service affecting notifications such as Service and Threat Alerts.
We post customer testimonials on our web site which may contain personally identifiable information such as the customer's name. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial.
If you want to remove your personal information that is being displayed on our website under public pages please send an email to: support@spamsoap.com.
We use information gathered about you from our site statistics (for example your IP address) to help diagnose problems with our server, and to administer our Web site. We also gather broad demographic information from this data to help us improve our site and make your browsing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.
Services and Web sites we sponsor have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information.
Spam Soap offers Customers the opportunity to access or modify information provided during registration. To access or modify such information contact our Customer Service Department at billing@spamsoap.com.
If you have any questions about this Privacy Policy or the practices described herein, you may contact us at: Spam Soap, Inc., 3193 Red Hill Avenue, Costa Mesa, CA 92626. Or Email us at: support@spamsoap.com.
As stated previously in this policy, we will never give out your information without your permission. The only exceptions to this are, when we are required by law, in the good-faith belief that such action is necessary in order to conform to the law, or we must comply with a legal process served on our web site. We may also need to give out your information if one of our partners requires it, but these situations are rare and we will always ask for your explicit permission first.
Spam Soap reserves the right to revise, amend, or modify this policy, agreements and our other policies and agreements at any time. Such changes will be posted on our web site at: www.spamsoap.com. Notice of any revision, amendment, or modification will be posted in accordance with our Terms of Service.