IMPORTANT NOTICE: Spam Soap does not issue credits for unused service
Billing and termination Invoices are sent by email, upon request a copy can be sent by mail. First Month's Payment shown in the Service Order must be paid by the Customer to Spam Soap before commencement of the Term. All other invoices must be paid by the Customer within 15 days from the date of Spam Soap's invoices, which invoices will be issued 15 days before the end of the last paid period.
All amounts are payable in American dollars within 15 days from the date of the invoice. If you desire to cancel your account, please call us at 866.772.6688 opt. 5, or send an email to billing@spamsoap.com. Failure to do so within the first 15 days of the invoice period will result in a revised invoice for services already rendered prior to the cancelation notice. We also assess a $25 fee for any payments returned for insufficient funds.
Customers whose invoices are more than 30 days past due will be sent a courtesy notice to all contacts for the account. Should payment not be subsequently processed within two weeks of that notice, spam filtering will be removed for the account, although virus filtering will remain in place for the security of the network. Should payment still not be processed within two weeks after that date, the account will be closed, and all inbound email will bounce back to the originating senders. There is a $15 re-activation fee to restore service for an account that has been closed due to non-payment.